Refund policy

Thank you for shopping at babyboofashionl.shop. We want you to shop with confidence and understand clearly how returns, cancellations, exchanges, and refunds are handled.

This Return and Refund Policy applies to consumer purchases made through babyboofashionl.shop. Nothing in this policy limits or excludes any mandatory rights available to consumers under applicable United Kingdom consumer protection law.

1. Thirty-Day Return Policy

In addition to your statutory rights, babyboofashionl.shop offers a voluntary 30-day return period.

You may request a return within 30 calendar days of the date on which your order is delivered.

To qualify for a voluntary return after the statutory cancellation period, the item must:

• Be unworn, unused, unwashed, and undamaged

• Be in a clean and resaleable condition

• Have all original labels, tags, protective materials, and accessories attached

• Be returned in its original packaging where reasonably possible

• Be accompanied by valid proof of purchase

Items that show signs of wear, washing, alteration, damage, staining, perfume, deodorant, cosmetics, pet hair, or improper handling may be refused under our voluntary return policy.

These conditions do not restrict your statutory rights where an item is faulty, damaged, incorrectly supplied, not as described, or otherwise fails to meet legal requirements.

2. United Kingdom Statutory Right to Cancel

Customers purchasing goods online generally have the right to cancel their order without giving a reason.

The statutory cancellation period expires 14 calendar days after:

• The date on which you receive the goods

• The date on which a person nominated by you, other than the delivery carrier, receives the goods

• The date on which you receive the final item, where one order is delivered in separate parcels or on different dates

To exercise your statutory right to cancel, you must send us a clear statement confirming your decision to cancel before the 14-day cancellation period expires.

You may contact us by email at:

info@babyboofashionl.shop

Your cancellation notice should include your full name, order number, email address used for the purchase, the items being cancelled, and the date on which the items were received.

You do not need to provide a reason for exercising your statutory right to cancel.

3. Returning Goods After Statutory Cancellation

After notifying us that you wish to cancel, you must send the goods back within 14 calendar days.

Please contact info@babyboofashionl.shop before returning any item so that we can provide the correct return instructions and return address.

Goods must not be sent to an address shown on a shipping label or parcel without first receiving return instructions. Fulfilment, processing, and return locations may be different.

Contacting us before sending the goods helps us identify and process your return efficiently. It does not remove or reduce any statutory rights you may have.

4. Inspection and Reasonable Handling

During the statutory cancellation period, you may inspect an item in the same way that you would reasonably inspect it in a physical shop.

You may try on clothing to confirm its size, fit, appearance, and suitability. However, you should not wear the clothing for an extended period, wash it, remove permanent labels, alter it, or use it beyond what is reasonably necessary to inspect it.

Where handling has reduced the value of an item beyond what was reasonably necessary to establish its nature, characteristics, and functioning, we may make a lawful deduction from the refund to reflect the reduction in value.

5. How to Request a Return

To request a return, email:

info@babyboofashionl.shop

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The name and quantity of each item being returned

• The reason for the return, where applicable

• Photographs showing any fault, damage, or incorrect item

• A clear description of the requested resolution

After reviewing your request, we will provide return instructions and the applicable return address.

Receiving return instructions does not guarantee that a voluntary return will be accepted. Returned items will be inspected before a refund or other resolution is approved.

6. Return Shipping Costs

Change-of-Mind Returns

Unless otherwise stated or required by law, customers are responsible for the direct cost of returning goods where the return is due to a change of mind, incorrect size selection, personal preference, or another reason unrelated to a product fault or fulfilment error.

Original shipping charges are not refundable for voluntary returns made outside the statutory cancellation period.

Faulty, Damaged, or Incorrect Items

Where an item is confirmed to be faulty, damaged upon delivery, materially different from its description, or incorrectly supplied, babyboofashionl.shop will provide an appropriate remedy and cover reasonable return costs where required by law.

Do not arrange an unusually expensive return service without first contacting us. We may be unable to reimburse return costs that are excessive or were not reasonably necessary.

7. Return Shipping Responsibility

We recommend using a tracked postal or courier service and retaining your receipt and tracking information until your return has been completed.

Please package the goods securely to prevent damage during transit. Where reasonably possible, use the original protective packaging.

We cannot process a refund for a returned item that cannot be identified. A note containing your order number and contact email should be included inside the parcel.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the order unless another method is expressly agreed or required by law.

For a valid statutory cancellation, we will issue the required refund no later than 14 days after:

• We receive the returned goods; or

• You provide acceptable evidence that the goods have been sent back,

whichever occurs first.

We may withhold the refund until the goods have been received or acceptable proof of return has been provided.

Depending on your bank, card issuer, payment provider, or financial institution, additional processing time may be required before the refunded amount appears in your account. This processing period is controlled by the payment provider and is outside our direct control.

9. Original Delivery Charges

Where you validly cancel an entire order under your statutory cancellation rights, we will refund the price paid for the goods and the cost of the least expensive standard delivery method offered for that order.

If you selected an enhanced, express, premium, or more expensive delivery method, the additional amount paid above the standard delivery charge will not normally be refunded.

Where only part of an order is returned, the original delivery charge may not be refundable unless required by applicable law.

Where standard delivery was provided free of charge, there is no original delivery payment to refund.

10. Faulty, Damaged, or Incorrect Goods

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if an item is:

• Damaged when delivered

• Faulty or defective

• Not as described

• Not of satisfactory quality

• Not fit for its intended purpose

• Different from the item ordered

• Missing from the parcel

Email info@babyboofashionl.shop and provide your order number, a description of the issue, and clear photographs of the item, packaging, parcel label, and damage where relevant.

We will assess the information and provide an appropriate remedy. Depending on the circumstances and applicable law, this may include:

• A repair

• A replacement

• A price reduction

• A full or partial refund

• Reimbursement of reasonable return costs

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

11. Items That Cannot Normally Be Returned

Unless the item is faulty, not as described, incorrectly supplied, or otherwise subject to mandatory statutory rights, returns may not be accepted for:

• Personalised, customised, altered, or made-to-order products

• Items manufactured according to a customer’s individual specifications

• Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken

• Underwear, intimate apparel, or similar hygiene-sensitive products where the hygiene seal has been removed

• Earrings or pierced jewellery where the protective hygiene seal has been removed

• Perishable goods

• Items that have been worn, washed, altered, stained, damaged, or used

• Items returned without their original components or accessories

• Items received outside the applicable return period

This section does not remove any legal rights available in relation to faulty, damaged, misdescribed, or incorrectly supplied goods.

12. Sale and Promotional Items

Items purchased during a sale, promotion, discount campaign, or with a discount code remain covered by applicable statutory consumer rights.

Eligible sale items may also be returned under our voluntary 30-day return policy, provided they meet the return conditions stated in this policy.

A reduced price does not remove your statutory rights where an item is faulty, not as described, or otherwise fails to meet legal requirements.

13. Exchanges

Exchange requests are subject to product availability.

To request a different size, colour, or eligible replacement, contact info@babyboofashionl.shop.

We cannot reserve replacement stock while a returned item is in transit. Where a direct exchange is unavailable, we may issue an eligible refund so that a new order can be placed separately.

Any price difference between the original item and the replacement item may need to be paid or refunded, as applicable.

14. Order Cancellations Before Dispatch

To request cancellation before an order has been dispatched, contact us as soon as possible at:

info@babyboofashionl.shop

Please include your full name and order number.

We will make reasonable efforts to cancel the order before dispatch, but cancellation cannot be guaranteed once processing, packing, or shipment has started.

If the order has already been dispatched, you may exercise your applicable cancellation and return rights after receiving it.

15. Refused and Unclaimed Deliveries

Refusing delivery does not automatically complete a return or cancellation request.

You should contact us before refusing a parcel whenever reasonably possible. Parcels returned because they were refused, unclaimed, or addressed incorrectly may require additional processing before a refund can be considered.

Any deduction for additional costs will only be made where lawful and reasonable. This does not affect your statutory rights where the goods are faulty, incorrect, or not delivered as agreed.

16. Missing Return Parcels

Customers arranging their own return shipping should retain proof of postage and tracking information.

If a returned parcel is delayed or lost, we may ask you to provide evidence that it was sent to the return address supplied by us.

We are not responsible for goods sent to an incorrect or unauthorised address.

17. Unauthorised Returns

Please do not send items back without sufficient identifying information or to an address that has not been confirmed by our customer support team.

Unauthorised returns may be delayed, rejected, or become impossible to identify.

We do not accept responsibility for products sent to the original sender address, warehouse address, delivery carrier, or another address not provided in our return instructions.

18. Refunds to the Original Payment Method

Refunds are normally returned to the same payment method used for the original transaction.

We cannot normally issue a refund to a different card, bank account, or unrelated payment method. If the original payment method is no longer available, contact us so that the matter can be reviewed with the relevant payment provider.

19. Promotional Discounts and Partial Returns

Where a discount was conditional upon purchasing a minimum number of items, reaching a minimum order value, or participating in a bundle promotion, returning part of the order may affect the discount originally applied.

Any refund adjustment will be calculated reasonably and only where permitted by the promotional terms and applicable law.

Free gifts supplied as part of a promotion should also be returned when the qualifying purchase is returned. If the free gift is not returned, its reasonable value may be deducted where lawful and clearly permitted by the promotion.

20. Chargebacks and Payment Disputes

We encourage customers to contact us before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Opening a chargeback does not expand or reduce your statutory rights. Where a payment dispute is opened, we may provide the payment provider with relevant order, delivery, communication, and return records.

21. Abuse of the Return Process

We may investigate return requests involving suspected fraud, item substitution, repeated misuse, false claims, altered products, or goods that were not purchased from babyboofashionl.shop.

We reserve the right to reject fraudulent or abusive claims where permitted by law. This does not affect genuine statutory consumer rights.

22. Your Statutory Rights

This policy is intended to operate alongside your rights under applicable United Kingdom consumer law.

Nothing in this policy excludes, restricts, or replaces any right or remedy that cannot legally be excluded or restricted.

Where any part of this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will apply.

23. Contact Information

For cancellations, returns, damaged goods, incorrect items, exchanges, or refund enquiries, contact:

babyboofashionl.shop
Email: info@babyboofashionl.shop

Please use the same email thread for follow-up messages and include your order number in all correspondence.