Shipping policy

 

This Shipping Policy explains the order processing, shipping, delivery, tracking and non-delivery procedures applicable to purchases made through babyboofashionl.shop.

By placing an order through our website, you acknowledge that you have reviewed and accepted this Shipping Policy together with our Terms of Service, Return and Refund Policy and Privacy Policy.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under United Kingdom law.

1. Free Standard Shipping

babyboofashionl.shop provides free standard shipping on all eligible orders placed through our website.

There is no minimum order value required for standard free shipping unless a different condition is clearly displayed before checkout.

Free standard shipping applies only to delivery destinations that are available for selection during checkout.

Customers will not be charged a standard shipping fee unless an alternative delivery service is specifically selected and the applicable charge is clearly displayed before the order is submitted.

2. Estimated Delivery Time

The estimated total delivery time for standard orders is:

15–20 calendar days from the date the order is confirmed.

This estimated period includes both:

• Order processing and preparation

• Transportation and final delivery

The processing period is included within the stated 15–20-day delivery estimate and is not normally added separately.

The delivery estimate begins after we have:

• Received the order

• Successfully authorised payment

• Accepted the order

• Received sufficient and accurate delivery information

An automatic order acknowledgement does not necessarily mean that an order has been accepted. Order acceptance is governed by our Terms of Service.

3. Calendar Days

Unless otherwise stated, the 15–20-day delivery estimate refers to calendar days, including weekends.

However, order processing, carrier collection, customs clearance and customer service operations may be limited on weekends and public holidays.

Orders placed during weekends or public holidays may begin processing on the next operational day, but we will continue to make reasonable efforts to deliver within the stated total delivery estimate.

4. Order Processing

Orders are reviewed and prepared before dispatch.

Processing may include:

• Payment verification

• Fraud-prevention checks

• Address verification

• Product availability confirmation

• Picking and packing

• Shipping-label preparation

• Transfer to the delivery provider

Most orders enter processing shortly after acceptance.

An order may require additional processing time where:

• Payment requires further verification

• The delivery address is incomplete

• The order contains unusually high quantities

• A product availability issue occurs

• The customer requests an order change

• Additional security checks are reasonably required

If additional information is required, we may contact the customer using the email address or telephone number provided at checkout.

Customers should respond promptly to avoid unnecessary delay.

5. Delivery Destinations

We ship only to countries and regions available for selection during checkout.

The availability of delivery to a particular location may depend on:

• Carrier coverage

• Product restrictions

• Customs requirements

• Remote-area limitations

• Local regulations

• Service availability

• Security considerations

If a delivery destination cannot be serviced, the checkout may prevent the order from being completed.

If we discover after an order has been placed that delivery is unavailable to the supplied address, we will contact the customer and provide an appropriate resolution, which may include cancellation and a full refund.

6. Delivery Addresses

Customers are responsible for providing a complete, accurate and deliverable address at checkout.

The delivery address should include:

• Recipient’s full name

• House or building number

• Street name

• Apartment, unit or floor information where applicable

• Town or city

• County, province or region where applicable

• Complete postcode

• Country

• Valid telephone number

• Valid email address

babyboofashionl.shop is not responsible for delays caused solely by inaccurate, incomplete or outdated delivery information supplied by the customer, except where responsibility cannot legally be excluded.

7. Address Changes

Customers should review the delivery address carefully before submitting an order.

To request an address correction, contact:

info@babyboofashionl.shop

Address-change requests must be submitted as soon as possible.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing, fulfilment or dispatch.

Once an order has been transferred to a delivery provider, we may be unable to redirect it.

A request to change an address is not confirmed until babyboofashionl.shop provides written confirmation.

8. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be:

• Delayed

• Held by the delivery provider

• Sent to a collection point

• Returned to the sender

• Disposed of in accordance with the carrier’s procedures

If the parcel is returned to us, we will contact the customer where reasonably possible.

Depending on the circumstances, we may offer:

• Reshipment after the address has been corrected

• A refund for the returned products

• Another appropriate resolution

Where the delivery failure was caused solely by incorrect information supplied by the customer, reasonable non-recoverable delivery, return or reshipment costs may be deducted or charged where legally permitted.

No deduction will be made where the delivery problem was caused by our error or where a deduction would be unlawful.

9. Order Confirmation

After an order is placed, the customer should receive an electronic acknowledgement or confirmation at the email address provided during checkout.

Customers should review the confirmation carefully and contact us promptly if it contains an error involving:

• Product

• Size

• Colour

• Quantity

• Delivery address

• Contact details

Customers should also check spam, junk and promotional email folders if an order email is not visible.

10. Dispatch Confirmation

When an order is dispatched, we may send a shipping confirmation email.

The shipping confirmation may include:

• Order number

• Delivery provider

• Tracking number

• Tracking link

• Dispatch date

• Delivery status information

Tracking information may not become active immediately. Delivery providers may require several days to collect, scan and register a parcel in their tracking network.

A temporary delay in tracking activation does not necessarily mean that the parcel has not been dispatched.

11. Order Tracking

Where tracking is available, customers can use the tracking number or tracking link supplied by email.

Tracking updates are generated by the delivery provider and may occasionally:

• Appear later than the actual parcel movement

• Remain unchanged while the parcel is in transit

• Display limited information during international transport

• Pause during customs processing

• Update only after arrival in the destination country

• Show multiple scans at the same location

Customers should allow reasonable time for tracking information to update.

For assistance, contact info@babyboofashionl.shop and include the order number.

12. Delivery Estimates

The 15–20-day period is our normal estimated delivery window.

Although we make reasonable efforts to meet this estimate, an exact delivery date cannot always be guaranteed unless we expressly confirm in writing that delivery by a particular date is essential and has been agreed.

Delivery may be affected by circumstances including:

• Severe weather

• Carrier disruption

• Customs inspections

• Transport congestion

• Public holidays

• Industrial action

• Natural disasters

• Public-health restrictions

• Government action

• Security incidents

• Regional emergencies

• Incorrect delivery information

• Failed delivery attempts

• Unusually high order volumes

These circumstances do not remove any mandatory rights that customers may have when delivery is late or does not take place.

13. Delayed Orders

If an order has not arrived by the end of the estimated 20-day delivery period, contact:

info@babyboofashionl.shop

Please provide:

• Full name

• Order number

• Delivery address

• Email address used at checkout

• Available tracking information

We will review the order and, where appropriate:

• Check the tracking history

• Contact the fulfilment or delivery provider

• Request a delivery investigation

• Provide updated delivery information

• Arrange a replacement

• Issue an appropriate refund

• Offer another remedy required by law

Customers will not be required to resolve a carrier failure independently where we selected and arranged the carrier.

14. Legal Rights for Late Delivery

We will deliver goods within the delivery period agreed with the customer.

If we fail to deliver within the agreed period, customers may have the right to request delivery within an additional reasonable period.

If delivery is not completed within that additional period, the customer may be entitled to cancel the affected contract and receive a refund.

A customer may be entitled to cancel without providing an additional delivery period where:

• We have refused to deliver

• Delivery by the agreed date was essential

• The customer informed us before purchase that delivery by a particular date was essential

• The surrounding circumstances clearly showed that delivery by the agreed date was essential

Any refund legally due for cancelled, undelivered goods will be processed without undue delay.

15. Split Shipments

An order containing multiple items may be divided into separate parcels.

This can occur where:

• Products are stored at different fulfilment locations

• Items become ready for dispatch at different times

• Packaging or carrier restrictions require separate parcels

• Separate dispatch improves fulfilment efficiency

Split parcels may:

• Have different tracking numbers

• Follow different delivery routes

• Arrive on different dates

No additional standard shipping charge will be imposed solely because an order is divided into separate parcels.

The customer should review all tracking numbers before reporting a missing item.

16. Delivery Attempts

The delivery provider may make one or more delivery attempts.

Depending on local carrier procedures, the parcel may be:

• Delivered directly to the recipient

• Left in an authorised safe place

• Delivered to a neighbour

• Taken to a collection point

• Held at a local delivery facility

• Rescheduled for another delivery attempt

Customers are responsible for reviewing tracking updates and following reasonable collection or redelivery instructions.

17. Safe-Place and Neighbour Delivery

Where permitted by the carrier and applicable law, a parcel may be left:

• In a safe place authorised by the customer

• With a neighbour

• At a reception desk

• With a building manager

• At another delivery location selected by the customer

Customers should not select a location that is insecure, exposed to weather or accessible to the public.

Where the customer directly authorises a particular safe place or alternative recipient, delivery to that authorised location may constitute completed delivery, subject to applicable law.

18. Signature and Identification

Certain orders may require:

• A signature

• Proof of age

• Photographic identification

• A delivery code

• Confirmation through the carrier’s application

The delivery provider may refuse delivery where required verification cannot be completed.

Customers should ensure that an authorised person is available where signature or identification is required.

19. Risk During Delivery

Where babyboofashionl.shop selects and arranges the carrier, the goods generally remain at our risk until they are physically received by:

• The customer

• A person identified by the customer

• A location specifically authorised by the customer, where legally recognised

If a parcel is lost, damaged or misdelivered before legal delivery has occurred, customers should contact us rather than being required to pursue the carrier independently.

This section does not apply in the same way where the customer independently arranges a carrier that was not offered or selected by babyboofashionl.shop.

20. Parcels Marked as Delivered but Not Received

If tracking shows that a parcel was delivered but it cannot be located, customers should:

1. Check the delivery address shown on the order.

2. Check entrances, porches, reception areas and authorised safe places.

3. Ask household members, neighbours, reception staff or building management.

4. Review any photograph, signature or location information supplied by the carrier.

5. Contact us promptly at info@babyboofashionl.shop.

Please provide the order number and details of the checks already completed.

We will review the available delivery evidence and request an investigation where appropriate.

A carrier’s “delivered” scan will be considered as evidence but will not automatically prevent a legitimate claim from being reviewed.

21. Lost Parcels

A parcel may be treated as lost after the delivery provider confirms the loss or after a reasonable investigation period has passed without successful delivery.

Where an order is confirmed as lost before delivery, we will provide an appropriate remedy, which may include:

• Reshipment at no additional cost

• A refund to the original payment method

• Another resolution agreed with the customer

The available remedy may depend on product availability and the customer’s statutory rights.

22. Damaged Parcels

Customers should inspect parcels and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact:

info@babyboofashionl.shop

Please provide:

• Order number

• Description of the damage

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs or video showing the damaged product

• Information about any missing components

Customers should retain the product, original packaging and shipping materials until the claim has been reviewed.

Do not return a damaged item before receiving return instructions.

Depending on the circumstances, we may provide a replacement, refund, repair or another remedy required by applicable consumer law.

23. Missing or Incorrect Items

If an order contains a missing or incorrect item, contact us promptly at info@babyboofashionl.shop.

Include:

• Order number

• Name of the missing or incorrect product

• Photograph of all items received

• Photograph of the parcel

• Photograph of the shipping label

• Photograph of any packing document

We will investigate the fulfilment records and provide an appropriate resolution.

24. Unclaimed Parcels

Customers are responsible for collecting parcels held at collection points or delivery facilities within the carrier’s stated collection period.

If a parcel is not collected, it may be returned to the sender.

Where a parcel is returned because the customer failed to collect it, contact us to discuss:

• Reshipment

• Cancellation

• Refund eligibility

• Any reasonable non-recoverable return or reshipment cost

Charges or deductions will be applied only where fair and legally permitted.

25. Refused Deliveries

Refusing a parcel does not automatically complete a cancellation or guarantee a refund.

Customers who wish to cancel an order should contact:

info@babyboofashionl.shop

Where a parcel is refused without prior communication, it may take additional time to be returned and identified.

A refund, where applicable, will normally be considered after the returned parcel has been received or sufficient return evidence is available.

This does not limit any statutory cancellation or refund rights.

26. Customs and Import Charges

For deliveries outside the United Kingdom, customs authorities may impose:

• Import VAT

• Customs duties

• Clearance fees

• Brokerage charges

• Local taxes

• Administrative fees

Where these amounts are not collected during checkout, the recipient may be responsible for paying them directly to the relevant authority or delivery provider.

Customs charges are determined by the destination country and are outside our direct control.

Customers should review the import rules of the destination country before ordering.

We will not falsify customs information, describe goods inaccurately or declare an artificially reduced value.

27. Customs Delays

International orders may be inspected or held by customs authorities.

Customs processing times are not fully controlled by babyboofashionl.shop or the delivery provider.

Where an order is delayed by customs, we will provide reasonable assistance and available shipping information.

Customers must provide any lawful information or payment required by the destination authority.

Mandatory consumer rights remain unaffected.

28. Delivery Restrictions

We may be unable to deliver certain products to some destinations because of:

• Local import restrictions

• Carrier limitations

• Sanctions or trade controls

• Product-specific regulations

• Remote-area restrictions

• Security concerns

• Legal requirements

If an order cannot lawfully or practically be delivered, we may cancel it and issue a full refund for the affected products.

29. Order Cancellations Before Dispatch

To request cancellation before dispatch, contact:

info@babyboofashionl.shop

We will make reasonable efforts to cancel the order before fulfilment.

Cancellation cannot be guaranteed after processing or dispatch has begun.

If an order has already been dispatched, the customer may need to receive it and follow the procedure in our Return and Refund Policy.

This does not affect the customer’s statutory cancellation rights.

30. Returns to Sender

A parcel may be returned to the sender because of:

• Incorrect address

• Incomplete address

• Failed delivery attempts

• Failure to collect

• Refusal of delivery

• Customs non-payment

• Local delivery restrictions

• Damage in transit

When a returned parcel is received or confirmed, we will review the circumstances and contact the customer where reasonably possible.

The available resolution may include:

• Reshipment

• Refund

• Address correction

• Cancellation

• Another appropriate remedy

Reasonable costs caused solely by customer-supplied errors or failure to complete delivery requirements may be deducted where legally permitted.

31. Reshipment

A replacement or reshipment may be offered where:

• The original parcel is confirmed lost

• An incorrect item was supplied

• The item was damaged before delivery

• A delivery failure was caused by us or our selected provider

• Reshipment is otherwise agreed

Where the delivery failure was not caused by the customer, approved reshipment will not be subject to an additional standard shipping charge.

Where a customer requests reshipment after providing an incorrect address or failing to collect a parcel, reasonable additional costs may apply where legally permitted.

32. Fraud Prevention and Delivery Verification

To protect customers and prevent fraudulent transactions, we may review:

• Billing and delivery addresses

• Payment verification results

• Device and transaction information

• Order history

• Delivery records

• Tracking information

• Signatures or delivery photographs

• Customer communications

We may request reasonable additional verification before dispatching a high-risk order.

We will never request a full payment-card security code, online banking password or customer account password by email.

33. Events Outside Our Reasonable Control

Delivery may be affected by events outside our reasonable control, including:

• Natural disasters

• Severe weather

• War or civil unrest

• Terrorism

• Government action

• Epidemics

• Industrial disputes

• Transport failures

• Customs interruption

• Utility or communication outages

• Cybersecurity incidents

• Carrier network disruption

We will take reasonable steps to reduce the effect of such events and resume fulfilment as soon as reasonably possible.

If an event causes a substantial delay, customers may have the right to cancel the affected order and receive a refund for goods not delivered.

34. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery services

• Carrier arrangements

• Available destinations

• Legal requirements

• Operational procedures

• Shopify functions

The updated policy will be published on this page with a revised “Last updated” date.

The shipping terms applicable to an order will normally be those displayed when the order was placed, unless a later change is required by law or is more favourable to the customer.

35. Contact Us

For questions about processing, tracking, delayed delivery, lost parcels, damaged shipments or delivery addresses, contact:

babyboofashionl.shop
Email: info@babyboofashionl.shop

Please include your order number, full name and the email address used during checkout so that we can locate the order and assist efficiently.

36. Statutory Rights

Nothing in this Shipping Policy excludes, restricts or replaces any mandatory rights or remedies available to consumers under United Kingdom law.